FAQ

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Technical support

It means the pump has not enough power to spin correctly and this can be mainly due to 4 factors in our chance:

  • Verify on Waver that the latest Firmware /Software version has been correctly installed.
Visit our dowload area
Download

 

  • There's friction/interference between bearings and rotor. The operation to do is to pull up the rotor (by maintaining it in its housing) and to move it backward using quite strength with hands. Then repeat the same operation after having rotated it half a turn (180°) and after this operation it will be completely free to move up and down without "scratching". After this operation, please let the pump go at 100% (or without Waver) possibly at least for 4-6 hours. This should settle definitely the bearings. -> Watch the following video
Manual Rotor Alignment

 

  • The blade edge of the propeller is accidenatally ruined (stones, pieces of rock, ..) 
Propeller Blade Edge
Use sandpaper (grit 180 ÷ 320) on propeller blade edges and remove any eventual imperfection. -> Watch the following video
Remove Propeller Blade Imperfection

 

  • Front chamber is removed. Put front chamber on. Never use the pump without front chamber.

Before proceeding, please download and save the Firmware and Software files on your PC/MAC desktop (or Android device) as you will need them in a few moments (it's not possible to update with iPhone or iPad).

1- Hard reset Waver by tapping and holding capacitive touch button for 20 sec.
2- With your PC/MAC connect to waver's wifi
3- Open browser (for MAC users only Opera browser works for this propose) and type http://192.168.9.75/firmwareupload.html
4- Select firmware file and upload. (Approx 3min to complete)
Note: do not browse to another page during update and don't let PC/MAC to go in standby during process

5- At the end, reconnect to Waver's wifi network and type http://192.168.9.75/pageupload.html
Select Software file and upload (approx 16 minutes to complete)
Note: do not browse to another page during update and don't let PC/MAC to go in standby during process

6- At the end of operation you will see the with LED ON and stable and you can reconnect to default address http://192.168.9.75 , or if you have Windows you will  be automatically redirected to Login page.

You can use the protection grid on all M models but you can't use the protection grid on the MX Models with Waver.

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